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Standard works brilliantly for small to medium businesses. Additional features include unlimited performance reports, account integrations with email, Twitter, Facebook, and chat, and the ability to brand your self-help materials.

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Standard is a huge improvement over Starter.įirst off, Desk provides you with phone support eight hours a day and email support 12 hours a day throughout the business week-no more relying on FAQs and forums for help! You also have full access to time-saving automations and business rules. But if you want more advanced reporting, tools, and customization, consider. The tools it provides will dramatically cut down the amount of time you have to spend answering customer messages.

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The Starter Plan works well for small businesses aiming to get professional about customer service without spending too much. Other integrations may also only work to a limited extent. You can use the forums and visit their Support Center, of course, but you can only get human support with one of the better plans.Īlthough you can integrate a Starter account with Salesforce, only the top two plans (Pro and Business Plus) support a full integration with automated data syncing. You also won’t have any access to support from Desk if anything goes wrong.

you can only link with one email account). You can only integrate with one account of each channel type (e.g. This gives you an unrivaled helpdesk-CRM integration so you can completely manage all your customers at once. One fantastic feature of any plan is that you can integrate Desk with Salesforce. You can even get a basic connection with eBay and Amazon with the help of ChannelReply and answer all support requests from a single screen! The Starter Plan comes with integration with email, Facebook, and Twitter, the ability to build your own support center with customizable webforms, some limited business rules and automations, and macros. Featuresĭesk.com pricing on the Starter Plan is some of the most affordable we’ve seen for any helpdesk. they include the discount for making one big payment per year rather than a small one each month). Prices from July 25, 2017. All prices listed use annual rather than monthly pricing (i.e. Note: and all associated features mentioned here no longer available this article has been kept for posterity only. We’ve previously reviewed Zendesk pricing plans and determined that they can easily give you a high ROI if you pick the right plan. Are the service plans really worth the cost?

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That’s where DeskConnect comes in. DeskConnect is an pair of apps for iOS and Mac that avoids all of the unpleasantness of connecting the two devices and allows you to seamlessly send files from one to the pricing can seem a little high at first glance. It’s not seamless and it’s not as effective as it could be. There are also a ton of apps that allow you to connect to your phone through a web browser to transfer files, but those require the app to be running on your phone, and for the app to be in a specific mode to receive the files. For email I have to select all the images from my Camera Roll and either mail them five-at-a-time from the photos app, or copy them, switch to Mail, paste them into a message (which somehow bypasses the absurd five-image limit on in-line sharing in the Photos app) and then address the message to myself and wait for it to send, then wait for it to arrive on my computer. Using a Photo Stream requires me to open iPhoto on my Mac, which means it will probably take forever just to grab a few images. In the past I have used Photo Streams or email to get the images from my phone to my Mac, but both of those are a little more annoying than they need to be.

This is especially true with things like screenshots for reviews. From time to time, I find myself needing to send some files from my Mac to my iPhone, or from my phone to my computer.

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